EFFECTIVE 9/01/2020 -ALL SALES ARE FINAL. AS A RESULT OF THE ONGOING COVID19 PANDEMIC, WE HAVE DECIDED, AT THE SAFETY OF OUR PERSONNEL, TO TEMPORARILY CLOSE OUR RETURNS DEPARTMENT UNTIL COVID 19 RESTRICTION ARE LIFTED. PLEASE NOTE THIS BEFORE YOU MAKE YOUR PURCHASE AS WE WILL NOT ACCEPT RETURNS UNTIL FURTHER NOTICE. WE ARE HERE TO HELP SO, IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE REACH OUT TO OUR CUSTOMER SERVICE DEPARTMENT VIA EMAIL AT BEASTFLOWCO@GMAIL.COM
-We cannot make changes to orders once they are placed so please check all your details including address and size before completing your order.
-We are not responsible for any mistakes in addresses you input.
You will receive an email when your order ships out along with a tracking number.
If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.
U.S. SHIPPING POLICY
It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS or UPS depending on your choice. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority. You will receive a shipment notification email with tracking once your order has shipped.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Beastflow does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority.
INTERNATIONAL SHIPPING POLICIES
Please allow up to 5 business days for your order to be processed, packed and shipped. International orders shipped via USPS, DHL, and APC and are typically delivered within 7-14 business days from the date that it is shipped, depending on your country and selected delivery service. We ship all international orders DDU which means you may have to pay duty fees depending on your country. We are not responsible for any duty fees you may incur. You will receive a shipment notification email with tracking once your order has shipped.
CUSTOMS, DUTIES & TAXES
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Beastflow.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.